How long is the delivery time of physical products? How long will I wait for the shipment?

Shipping time of the order from payment is up to 3 working days. We usually arrange shipments on Tuesdays and Fridays, days may change but we ship 2 times a week. If you have any questions about the package, it is best to write to wsparcie@mampsaicoteraz.com.

For orders paid by traditional bank transfer, be sure to send your payment confirmation to wsparcie@mampsaicoteraz.com

I want to return a purchased product, how do I do it?

Please fill out the return form, pack and send the package to the address:

I have a dog. Now what? Street Glebowa 2a 61-312 Poznań / Szczepankowo

To make it easier for us to process your return, you can put your order number on the package in a prominent place.

How to go to the next lesson of the course?

Click END in the upper right corner above the current video. Then you will see a button to move to the next lesson.

How long will I have access to purchased webinars and courses?

All online materials purchased after November 1, 2023 will be available for one year after purchase.

How do I pay for my order?

You can pay for your order by quick transfer, BLIK, via PayPal and traditional transfer.

Can I download purchased webinars?

No, you can only access the materials on the course platform.

After purchasing the webinars, my order has a status of On Hold – what should I do?

Verify if your payment has been processed correctly. If yes – send confirmation of payment to wsparcie@mampsaicoteraz.com.

After purchasing the webinars, my order has a status of In Progress – what should I do?

All is well, this is how it should be 🙂 This means that your order has been processed correctly, we have received your payment and activated your access to the platform with webinars and courses. You can get to it in two ways:

– Log in to your account in the store I have a dog. Now what? and in the main menu select Course Platform. The platform will ask you to enter your login and password again, and once you log in, you will find the link My Courses at the top of the page.

– look in your email inbox for an email from WP Idea with the subject line Order Confirmation – there you will also find a link to the course platform Course Panel.

Do I need to send a payment confirmation after placing an order?

Only if you have selected traditional transfer as the form of payment. This is the only payment method that is not automatically billed and the granting of access to courses is based on the payment confirmation sent.

When I log in to the store, I don’t see the webinars and courses I purchased – what should I do?

On the main menu, locate and select Course Platform. After logging in, on the bar at the top of the page, you will find a My Courses link.

After logging into the course platform, I don’t see purchased webinars and courses – what should I do?

Look at the bar at the top of the page – there is a My Courses link. If you do not see your purchased webinars and courses after selecting this option, please contact us at wsparcie@mampsaicoteraz.com

At what time will I get access to purchased webinars and courses?

When choosing fast transfer options, access will be granted as soon as the payment is processed. When choosing payment by traditional transfer – after sending confirmation of payment.

Can I get an invoice for the webinars and courses I purchased?

Of course – send your company details and order number to wsparcie@mampsaicoteraz.com with the information o that we can issue you an invoice..

My problem is not on the list above – what should I do?

Contact us at wsparcie@mampsaicoteraz.com and describe your problem in as much detail as possible – we will try to help as soon as possible.